Tony Bodoh is the CEO of Tony Bodoh International, a customer experience consultancy. TBI’s focus is on applying the science of human experience to deepen the customer relationships that build brands and grow businesses. In 2018, Tony was named one of the “Top Customer Service Movers and Shakers You Should Follow.”
Tony is also a co-founder of 3 other businesses, including Pinstripe Entertainment which runs Pinstripe.TV and BZNS. Tony describes Pinstripe.TV as “Netflix meets Amazon Prime Video for business people.” The platform provides live-streaming and curated on-demand shows, documentaries, and courses for business leaders. BZNS is an all-business broadcast channel launching in 2020.
Tony is a speaker, podcaster, and co-author of three #1 Best Selling books including: ProphetAbility – The Revealing Story of Why Companies Succeed, Fail, or Bounce Back; Leverage – How to Achieve a Lot with the Little You’ve Got; and, The Complete Experience – Unlocking the Secrets of Online Reviews that Drive Customer Loyalty.
Tony lives in Nashville, Tennessee with his wife and two daughters, and spends his free time between volunteering in the community with his family and binge-watching historical documentaries.
Session: Delivering 5-star Experiences with a 3-Star Budget
Creating experiences that evoke admiration, awe, and gratitude in your customers is the key to loyalty and viral word-of-mouth marketing. While analyzing tens of millions of customer comments, Tony discovered what really drives customers’ decisions to buy and recommend a product, service, or brand. In this session he will share the factors of the Admiration Equation and give you practical tips for applying it in your business to increase sales immediately with little or no impact to your budget.